Hotels near Waukegan National Airport - UGN, Waukegan

first things first i reserve a room with a whirlpool the whirlpool wasnt working.there bugs on floor in bathroom little ants.the fire alarms kept going off.the guy at front desk didnt know what to do.this happened january 22 2022 at night.the office manager came to room trying fix the whirlpool but it still was not working.THIS WAS REALLY BAD FOR ME AND MY FAMILY.

I came here with my family to stay for two nights. We have been told to make a resavation to use the swimming pool. And we reserved the time at 8.00pm on 07/28. We went to sightseeing ane came to the hotel early to go to the pool by our reserved time. But when we got there, there were like almost 10 people in the pool and we didnt want to go in. When we asked the receptionist she told us that they allow more people to go in the pool at a time. My question is that if anyone can go in any time why they hold the reservations. It doesnt make any sense. Also there are a 4 people in my family. On the first date there were only 3 towels in the room and we asked for another one. And we have recived another towel without any issue. But today again when they changed our beddings and the twoels they didn't put the 4th towel. And we had to call them again and ask for another one. The same lady who was talking about the pool was saying that they can only give three towels per room and they don't have ay towels left in a rude manner which also didn't make sense lime how you don't have a single towel to give to your guest in a hotel. That is so disappointing. Overall we are not satisfied with the service at all. I do not recommend this hotel for anybody.

The Sheridan inn called an hour before check in to say the were overbooked and could not accommodate my stay. Booking.com then gave us another option: zion inn and suites. It was horrible. They were remodeling, everything. No amenities at all. Staff is unfriendly to say the least. We enjoyed a lot of time in Racine area before this. JEN G'S PIZZA & PUB: loved them. Bartender was the best, food was great and you got plenty. That place saved the day for us.