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super friendly / a lot of animals / own bakery

I like the location is perfect, the food and drinks are excellent. I enjoyed swimming on heated pool with creater view. Even the rooms' location and services are fantastic. They have excellent customer care service and staff, which made us feel very comfortable on our stay.

This place can be called outstanding. The hospitality exceeded our expectations. The villas are spacious and beautiful decorated in tanzanian style. Wooden floors, elegant furniture, comfortable feauteuils, daybeds and huge master bed. From the huge terrace you csn spot even elephants. Pool and Spa are excellent. But over all of this we enjoyed Highlights skilled and Super friendly staff. We will come again. For Sure.

Excellent view & nice rooms

From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.

Absolutely perfect position and the staff were amazing!

Food was excellent. The team prepared meals taking our needs into consideration. The staff members were superb, so friendly and helpful.