Five-Star Hotels in Urubamba

The location, the service and the confort.

Everything was pretty good overall. All email communications with Gustavo were great prior to our stay and during. We originally booked on booking.com at a very high price and kept looking and got a much better deal.....so I'd suggest if you're paying approx $250 USD it's a good deal. Food was great, grounds are immaculate (loved the 🦜 & all the 💐's), pool was nice and cold but great when in the sun for abit! We were there 2 nights/ 3 days for the sole purpose of relaxing and that's sure what we did. As mentioned in prior reviews, we found Peruvian families on site using the facilities and their clothing everywhere by the pool and grounds...maybe lockers should be provided for this. Only 6 lounge chairs by the pool, so not really good in that sense when hotel guests who are paying can't even get access. Also tables to put drinks on would be good (I think I also only saw 1 of those and again occupied by non-hotel guests). It would be nice if they had the theatre in English as well maybe at a different time. We couldn't get the TV to work really nor in English even after the maintenance guy came. We had several mosquitoes in the room upon check in, however was quickly rectified with a call to the desk and a lady came to spray and put plug ins. Woukd have been nice if we had clean chairs outside on the balcony for morning coffee (they were covered in bird poop) so we layed towels down on them as they were a tad tough to get clean. Yolanda at breakfast was exceptional. Went above and beyond for Us. We were also celebrating our Anniversary and they added a little nice touch to Our room upon arrival. We found it very clean, quiet, great food (make sure to save room for the Aranwa Experience desert....it's exceptional and have your phone ready for a video!). We had a pisco sour demonstration and it was awesome as we made our own & then got to consume them. They were delicious!!.

Exceptional location, modern architecture to complement it, incredibly good service from the most wonderful personnel.

Exceptionally amazing hotel! Absolutely loved the location overlooking the beautiful mountains. The hotel is stunning decorated with amazing hand crafted local Peruvian pieces which made the hotel feel warm and inviting. The service was excellent particularly from Edgar. Book the suite with the fire place, it’s incredible!

The property is in an incredible location. The staff and the service is great: Nancy our guide, Mauricio our driver and the concierges who always helped us to find the best logistics. The fact that the Hiram Birgham train leaves directly from the hotel is a huge plus! (Avoiding the bimodal service). The garden and the rooms are amazing as well!

The decoration was fabulous Beautiful gardens, flowers, animals, art

Really beautiful hotel, super clean, wonderful and kind staff, great restaurant, adorable alpacas on site, multiple on-site activities per day. We even booked a stargazing tour on site and it was fantastic. One of the best hotels we’ve ever stayed in. Short drive to Ollantaytambo where you can get the train to Machu Picchu.