Five-Star Hotels in Quintana Roo

The lovely Mercedes met us at the front desk with enthusiasm and kindness and great English! I am giving this hotel a high rating because I am a budget traveller..I am not expecting 5 stars...this title gem was great value for the money and we will return! A fab view of the ocean, a clean fresh pool, palm trees a huge deck..just great!

We absolutely loved the staff. We usually go to 5 stars hotels but the friendliness of everyone at the resort really leaves you speechless. every single member of the staff is walking around smiling and greeting you, and it definitely makes a great impression. Loved the food, especially at Faro Blanco and El Cap. As soon as we got there for my daughter's birthday, they upgraded our room which was amazing, and it had a great beach access. The whole resort was really well kept and the complementary beverage service really amazing.

Terrible smell in the room without solution. Couldnt sleep in the night. The staff is not appropriate to 5 stars hotel

Amazing food at the Asian restaurant and at the Sea Side restaurant. Staff polite, friendly and professional as a 5 stars should be. Staff very efficient. Common areas clean. Room clean and private concierge very efficient

We had a wonderful stay and don't know anyone would rate it anything but 5 stars! excellent location beautiful and clean pool area. the whole hotel was maintained and clean. pool side and pool based activities for everyone. excellent food this was the best bit of the holiday. the restaurant where you book tables or the buffet both were excellent and good variety of food. the pool bar was good and bars generally had good selection of choices. very friendly staff very accommodating and welcoming. an excellent stay highly recommended

Hotel Kinbe made our stay in Mexico. Beautiful location, rooms that are kept to a high standard every day, fantastic pool and even better staff. Massive shout out to Sergio who was a massive help and an asset to the hotel. 5 stars all the way!

It was an amazing place to stay 5 stars are not enough!! Stuff were extremely nice. The apartment was incredible. Will definitely stay here again.