Only the Deluxe Double and Triple Room reservations include access to Prive Group Water Park. All requests for access are subject to confirmation by the property.

Please note that the Water Park is open from 10:00 until 17:00 and is closed on Thursdays; Nautical Beach Club is open from 10:00 until 17:00 and is closed on Mondays and Wednesdays; Prive Club is open from 10:00 until 17:00 and is closed on Mondays and Tuesdays (all close these days for maintenance).

Upon check-in, for all bookings paid by credit card, it is mandatory presentation of credit card and valid identification document of the cardholder. For purchases using third-party cards, a signed and authenticated purchase agreement must also be presented.

Please note that parking is rotative and subject to availability upon check-in.

Accordingly with the article 82 and 83 of the Teenagers and children statute in Brazil, it is forbidden to host under the age of 18 years without an evidenced document, can be an identity card or birth certificate together with the trip authorization of the parents registered in a notary office. All documents must be together with the responsible person above the age of majority travelling with the children and/or teenager.

When booking 9 rooms or more, different policies and additional supplements may apply.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

En respuesta al coronavirus (COVID-19), el alojamiento aplica medidas sanitarias y de seguridad adicionales en estos momentos.

A causa del coronavirus (COVID-19), este alojamiento está tomando medidas para garantizar la seguridad de los clientes y el personal. Por este motivo, algunos servicios e instalaciones pueden verse limitados o no estar disponibles.

Debido al coronavirus (COVID-19), es obligatorio llevar mascarilla en todas las zonas comunes interiores.