1. Acceptance: Making a reservation implies acceptance of these terms and conditions.

2. Personal Data: The information provided will be stored on a secure server, accessible only by authorized staff.

3. Occupants: The client must respect the maximum number of guests allowed in the reservation. The room rate is the same for 1 or 2 guests. If more guests stay without authorization, a penalty of €100 per night per additional guest will be imposed.

4. Cleaning: Rooms will be delivered clean. Guests are expected to leave them reasonably tidy and free of food remnants.

5. Furniture: Furniture and decorations must remain in their original place. Charges may apply if this condition is not met.

6. Modifications: We reserve the right to change the assigned room to a similar or better one at no additional cost.

7. Security Deposit: A deposit will be requested via credit or debit card, which will be released within 14 days after check-out, provided no damages or excessive dirt are found.

8. Cancellation Policy: Cancellation conditions vary depending on the type of reservation. Please consult the details in the booking confirmation.

9. Check-in Time: Check-in is between 3:00 PM and 12:00 AM.

10. Noise: No disruptive noise is allowed. Breaching this rule may result in the termination of the rental agreement without compensation.

11. Bank Transfers: Any bank fees related to international transfers will be borne by the client.

12. Check-out Time: Check-out must be done before 11:00 AM. Delays may result in additional charges.

13. Safe: Each room has a safe. We are not responsible for valuables not stored in it.

14. Surveillance and Security: The property has surveillance cameras in common areas. By staying, guests accept these measures as a condition of their stay.

15. No Smoking: Smoking is strictly prohibited throughout the accommodation. Violating this rule will result in a €100 fine.

16. Pets: Pets are not allowed on the premises. Violation of this rule will result in a €150 fine per day.

17. Noise Meters: The accommodation is equipped with noise meters to ensure a peaceful environment. Guests are expected to maintain moderate noise levels, especially between 10:00 PM and 8:00 AM. Violating this rule may result in warnings or, in case of repeated offenses, expulsion from the property.

18. Internet Connection: Guests must delete their network credentials from their devices before leaving. The accommodation is not responsible if guests fail to do so.

19. Room Cleaning: Stays of 5 days or more may request a cleaning service at no extra charge.

20. Behavior and Conduct: Guests are expected to behave respectfully. Inappropriate behavior may result in immediate expulsion.

21. Common Areas: Common areas are available for all guests. Please keep these areas clean and respect the furniture and equipment provided.

22. Restricted Access: Only registered guests are allowed to stay on the premises. Failure to comply with this rule may result in the expulsion of the responsible guest, without the right to a refund.

23. Maximum Price: The maximum price per room is €500 per night.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

Informa a Ópera Stays by Charming con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares.

No se puede hacer ruido de 21:00:00 a 09:00:00.

Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.

Si causas daños al alojamiento durante tu estancia, podrían pedirte un pago de hasta € 300 después del check-out, según las condiciones sobre daños en el alojamiento.