Please note that if you choose a rate that request a payment in advanced, you will receive a message from us per this platform with detailed payment instructions and a secured payment link.

Half Board is a daily Resort Credit of €28 for adults and €14 for children, which can be spent at the various bars and restaurants.

The resort credit is valid only during your stay and must be used before check-out (12:00 PM). Any remaining balance will not be refunded.

When you book 4 rooms or more, different policies and additional supplements may apply.

If you are traveling with pets, please note that an extra charge of EUR 20 per pet, per night, applies. Maximum 1 pet per room with a maximum of 15 kg. It is mandatory to show your pet’s health card upon arrival. Pets are only accepted in specific room categories, not all, check with the hotel. Subject to availability and prior confirmation by the hotel.

Please note that the check-in process consists of a self-service kiosks, nevertheless there is always a member of staff available to assist you.

The ELTENDERETE restaurant serves buffet breakfast and dinner and it is not necessary to book in advance.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform MYND Yaiza in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.