We’re looking forward to welcoming you at The Donna Portals in Mallorca, your Oceanfront Playground! To make your stay extra special and for any customisation, you might enjoy asking us before your arrival for: · Spa Treatments and Massages at our Donna Health & Spa to unwind and recharge (we recommend booking in advance) · Romantic details upon arrival for memorable moments as soon as you check-in at The Donna · Rates for Late Check-Out to linger a little longer in your room (subject to availability and will vary according to room booked) · Organize your stay with activities such as padel lessons close to the hotel, tennis courts, golf green fee to amazing courses in the island, boat rentals at the neighbouring Puerto Portals, private excursions and tours to the most special locations in Mallorca. · Private Airport Transfers · Car rentals: we have special arrangements with local rent a cars with great rates and your favourite car brands · Let us know your needs and we will be delighted to assist via our concierge and experience departments. Here are a few more helpful details: · Please inform The Donna Portals of your expected arrival time in advance. · All our beds are king or queen double beds, we do not have single beds. · If you haven't already booked your buffet breakfast for your stay, we have both options of buffet or a la cart menus should you decide on the spot, to provide the perfect start of your day and ease into your morning just how you prefer. · In our restaurants, we ask that guests wear as dress code a smart casual clothing, such as long trousers and closed shoes, for example. · The full amount of your stay will be settled at check-in together with a presentation of a valid credit card. · All guests are required to show a photo ID and those under the age of 18 can only check in with a parent or official guardian. · Special requests are subject to availability and additional charges may apply. Please use the Special Requests box when booking, or contact the property directly using the contact details in your reservation confirmation. · We love having small pets (up to 5 kg) stay with us — €45/day per pet applies—and to ensure everyone enjoys their stay, we have a few simple compliances required: pets should be carried in your arms or in a carrier when entering or leaving The Donna. They can be present in shared spaces such as our restaurants but always with a leash, and should never be left alone in the room unless secured in a carrier (and we are informed). We kindly ask that pets stay off beds, sofas, and chairs. Please bring your own cover if needed—and please refrain from using hotel towels for cleaning your pet or accessories. You’re responsible for any extra cleaning, damage, or hygiene issues, and if a pet’s behaviour disturbs others guests, we may need to discuss alternative arrangements. · Should we detect group bookings of more than 5 rooms, special conditions and supplements may apply and the hotel reserves the right to ask for prepaid stays or to cancel these bookings. License number: B56711252

チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。

到着予定時刻をThe Donna Portalsに事前に連絡してください。

18歳未満のゲストは、親または正式な保護者の同伴がある場合のみチェックインできます。

営業許可番号：B56711252