Guests are required to contact Vacancéole after booking to get all the necessary information regarding your stay (reception opening hours, accommodation address, additional services available, things to do in the area and other practical information). For more information regarding accommodation for guests with reduced mobility, please contact the property.

Guests planning to arrive outside of reception opening hours are requested to call the property in advance in order to arrange a check-in time.

Please note that only 1 pet per accommodation is allowed, for an extra charge of EUR 12 per day.

For stays from 1 to 3 nights, bed linen and towels are provided. Bed linen and towels change is possible upon request and for an extra charge.

End-of-stay cleaning is included in the rate, except for the kitchen area and dishes which must be cleaned by the guests.

For stays of 4 nights or more, bed linen, towels and end-of-stay cleaning are not included in the rate but are available for an extra charge.

For group bookings (5 units or more) group conditions may apply: prepayment of the total amount at the time of booking and cancellation possible up to 45 days before arrival. Please contact us for further information.

チェックインの際、写真付きの身分証明書とクレジットカードの提示が必要となります。特別リクエストは確約ではなく、チェックイン時の状況により利用できない場合があり、また追加料金が必要となる可能性があります。

到着予定時刻をRésidence Vacancéole - Les Balcons d'Aixに事前に連絡してください。

到着時に、€ 300の損害補償用デポジットの支払いが必要となります。 クレジットカードでお支払いください。 デポジットは、チェックアウト後7日以内に返金されます。 デポジットは宿泊施設の点検後、問題がなければクレジットカードに全額返金されます。