Masutomi Ryokan
Accessibility links
- Free WiFi
- Free parking
- Air conditioning
- Private bathroom
Facilities
- Non-smoking rooms
- Free parking
- Family rooms
- Hot spring bath
Reviews
Guests who stayed here loved:
- P
Canada“The private onsen was great, I enjoyed the breakfast provided, and the staff were all especially friendly. I highly recommend!” - Cleo Canada“What makes this place special is the staff who were so kind and welcomed with genuine warmth.”
Greg
Australia“Brilliant location by the river. The breakfasts & dinners were wonderful! Delicious food and beautifully presented. THANKYOU to the Chef, & Kitchen assistants!”- Poh
Malaysia“Clean and neat and unique . Onsen also good because not so many visitors” 
Hong Australia“The host and staffs are very friendly and helpful. We enjoyed the stay very much.”
Fiona Australia“Conveniently located for an overnight stop in Hakone. We really enjoyed having the private onsen on our balcony. Traditional dinner and breakfast service was fun and...”
Phillipa Australia“The ryokan was authentically Japanese with a wonderful onsen. The staff were warm friendly and helpful . The food was amazing with enormous variety .”
Marie
United States“Dinner and breakfast were both beautiful and delicious, Onsen was clean and well appointed, and all staff members were kind and accommodating. Lovely experience, would...”
Maurizio United States“The atmosphere. Kindness of staff. The many options they offer for onsen.”- Ray Australia“The manager and staff were particularly welcoming and helpful. They showed interest in what we did. The level of fine Japanese dining was exceptional. The onsite Onsen was...”
Food & drink
Find out what food and drink options you could be enjoying at this property
Property questions and answers
Property surroundings
Property description
Just a 5-minute walk from Hakone Yumoto Train Station, Masutomi Ryokan features open-air hot spring baths, spacious guest rooms and free Wi-Fi. Guests can reserve the rooftop bath at an additional fee. On-site parking is available for...
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Check-inFrom 15:00 to 18:00You'll need to let the property know in advance what time you'll arrive.Check-outUntil 10:00Cancellation/ prepaymentCancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.No age restrictionThere is no age requirement for check-inPetsPets are not allowed.Accepted payment methods
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Child policies
Children older than 5 years are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
There is no capacity for cots at this property.
There is no capacity for extra beds at this property.
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Please note there is no lift at the property.
Guests arriving after 20:00 must inform the property in advance. Contact details can be found on the booking confirmation.
The booking may be treated as a no-show if guests fail to check in before 20:00 without prior notification.
Guests with a meal-inclusive rate must contact the property 1 day in advance to notify their expected time of arrival.
Luggage storage is available before check-in except for the following hours: 11:30 to 14:30. Luggage storage is not available after check-out.
In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.
Please inform Masutomi Ryokan in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 18:00:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.
This property will not accommodate hen, stag or similar parties.
Quiet hours are between 23:00:00 and 06:00:00.
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If you want to request something specific, you can do that after you choose your rate.
Once you book, we'll provide details so you can contact the property directly.
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