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Phoenix Hotel by HHG

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Hakuba, Hokujo 4690-2
—
Excellent location
—Show on map
Scored 8.9
Rated fabulous
  • a hotel room with two beds and a television at Phoenix Hotel by HHG in Hakuba a hotel room with two beds and a television at Phoenix Hotel by HHG in Hakuba
1/45
  • Free WiFi
  • Free parking
  • Air conditioning
  • Private bathroom

Choose dates to see prices

Tue 28 Oct 2025
Wed 29 Oct 2025
Approximate prices in USD for a 1-night stay
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Facilities

  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Skiing

Reviews

Scored 8.9
Rated fabulous
Location
Cleanliness
Value for money

Guests who stayed here loved:

James
United Kingdom United Kingdom
“Really helpful staff - when you check in, they connect you to their WhatsApp account, and you can ask for things, bookings, lifts, etc. First rate breakfast - important...”
Tim
Australia Australia
“Amazing Hotel with excellent delivery to and from the ski lifts at Happo One and Iwatake each day. The breakfast menu was great and the room size was very good. The...”
Amanda
Australia Australia
“The shuttle service is amazing. Worth its weight in gold”
Ramm
Australia Australia
“The team went above and beyond for us during our stay. The rooms to some might seem tired. We appreciated the charm, character and the local touch. Breakfast was superb!”
David
Australia Australia
“The staff where so helpful and friendly, everything was super lovely I had a great stay.”
Hugo
United Kingdom United Kingdom
“Very comfortable with exceptionally helpful staff. The shuttle service is so valuable and works brilliantly.”
Wendy
Australia Australia
“The friendly helpful staff, the shuttle service to restaurants and the village well and truly compensated for being slightly out of Happo one villlage. The Onsen was so...”
David
Australia Australia
“The staff were very helpful. They booked all our restaurant meals which were fabulous and reasonably prices and they chauffeured us where we asked at a moment’s notice.”
Lee
Australia Australia
“Comfortable fluffy blanket and memory foam like pillows. Spacious room, free nespresso pod coffees. Chauffeur shuttle to and from base camp and other resorts (if...”
Jimmy
Australia Australia
“Staff was friendly, provided shuttle to and from lifts and to bus terminal.”

Superior Single Room

Fits: 1 adult
Bed: 1 futon bed

183 feet² Air conditioning Free toiletries Wardrobe or closet Clothes rack Shared bathroom Refrigerator Tea/Coffee maker Free WiFi

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Deluxe Twin Room

Fits: 2 adults
Beds: 2 futon beds

344 feet² Air conditioning Ensuite bathroom Free toiletries Wardrobe or closet Refrigerator Tea/Coffee maker Electric kettle Free WiFi

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Twin Room

Fits: 2 adults
Beds: 1 double bed , 1 futon bed

334 feet² Air conditioning Free toiletries Hand sanitiser Slippers Shared bathroom Refrigerator Tea/Coffee maker Free WiFi

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Triple Room

Fits: 3 adults
Beds: 2 futon beds

344 feet² Air conditioning Ensuite bathroom Free toiletries Hand sanitiser Refrigerator Tea/Coffee maker Electric kettle Free WiFi

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Food & drink

Find out what food and drink options you could be enjoying at this property

Property questions and answers

Find more information about the property in the questions and answers. If you can't find what you're looking for you can also send your own questions to the property.

Property surroundings

Nagano, Hakuba, Hokujo 4690-2, Japan
—Excellent location

Property description

Request Type : Property Description "Free private parking is available on site." → ”Free outdoor private parking is available on site.”

  • Check-in
    From 16:00
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    Until 10:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    No age restriction
    There is no age requirement for check-in
    Pets
    Pets are not allowed.
    Cards accepted at this hotel
    American ExpressVisaMastercardJCBUC Cash is not accepted

  • Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Cot upon request
    		¥3,500 per child, per night
    4+ years
    Extra bed upon request
    		¥8,000 per person, per night

    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

    The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.

    All cots and extra beds are subject to availability.

  • Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Phoenix Hotel by HHG in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

    Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

    Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

    Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

  • If you want to request something specific, you can do that after you choose your rate.

    Once you book, we'll provide details so you can contact the property directly.

  • This property is part of our Preferred Partner Programme. It is committed to providing commendable service and good value. It will pay us a higher commission if you make a booking.
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