Tsuruya Ryokan

–Excellent location - show map
+44 photos
Scored 8.4
Rated very good

Staff

9.4

Property highlights

About this property

Located in the city centre, Tsuruya Ryokan boasts chic guest rooms with antique furniture. It features large public baths, and free Wi-Fi is provided throughout the property. Each room comes with a historic ambience with comfortable warm colours, and fitted with a flat-screen TV, an air purifier and a personal safe. Some rooms have tatami (woven-straw) flooring and traditional futon bedding. Guests at Ryokan Tsuruya can enjoy thorough in-room massages at an extra charge (reservation needed), or relax in the spacious baths. Coin launderette and souvenir shop are available on site. Guests’ luggage can be left at the front desk for free after checking out. Traditional Japanese meals are offered for dinner in the elegant dining room. A breakfast buffet features both Western and Japanese dishes. The ryokan is a 5-minute drive from JR Karuizawa Shinkansen (bullet train) Station. St.Paulo Catholic Church is a 5-minute walk away, while Karuizawa Outlet Shopping Plaza is a 7-minute drive from the property.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Non-smoking rooms
  • Free parking
  • Family rooms
  • Free WiFi

Top location: Highly rated by recent guests (9.0)

  • Free private parking available on-site

Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
2 single beds
and
2 futon beds
3 futon beds
2 single beds
5 futon beds
2 futon beds
5 futon beds
5 futon beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Shirley
Singapore Singapore
“The staff were all very friendly and helpful. Although the hotel was old, it was kept clean and pleasant. While it may not satisfy the seasoned traveller, it would be a great experience for those who want to a traditional Ryokan experience. ...”
Begoña
Spain Spain
“Very kind personnel, nice service and you even noticed they were working. Everything very clean and perfect disposition. The onsen was great and breakfast very nice.”
Tat
Thailand Thailand
“Location is super. Staffs are friendly. The room is clean and comfortable.”
Kristiyan1122
United Kingdom United Kingdom
“This ryokan will remain a lifelong memory - it is incredible! From the staff at entry, to the room and dinner everything was extraordinary, totally worth the money for hotel and dinner!”
Anna
United Kingdom United Kingdom
“Wonderfully welcoming staff and the owner gave us great advice about the hike from Karuizawa to Yokokawa over the Usui Pass (we’d intended to do it the other way round). The rooms are quiet and comfortable and their onsen is amazing! It’s in a...”
Valerie
Japan Japan
“Great ryokan stay that offers great service, nice traditional Japanese food and a public bath. They were very accomodating for our 4mth old baby and even gave us a baby swinging chair at dinner!”
Woohyun
Japan Japan
“It was a very comfortable stay. The staff were affable and respectful. The only problem was the accommodation was located a bit far from the train station.”
Yenyou
Germany Germany
“A traditional Japanese onsen hotel. The interior was elegant and comfortable. The onsen is small but relaxing.”
Petra
Finland Finland
“The public bath, the traditional Japanese room, and the breakfast.”
Theresa
Singapore Singapore
“The heritage, cleanliness and a good night sleep. The dinner was amazing too!”

Property surroundings

House rules

Tsuruya Ryokan takes special requests - add in the next step!
Check-in
From 15:00 to 17:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBNICOSCash
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 20:00 and 08:00.

The fine print

Need-to-know information for guests at this property

If you are arriving after 20:00, please inform the property in advance. If the property is not informed, you may not be able to check in.

Please inform Tsuruya Ryokan in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests must check in by 18:00:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 20:00:00 and 08:00:00.

License number: 52小保環第100~23号