Biwa Tulum

–Great location - show map
+57 photos
Scored 8.8
Rated fabulous

Staff

9.3

You might be eligible for a Genius discount at Biwa Tulum. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Well located in the centre of Tulum, Biwa Tulum provides air-conditioned rooms with free WiFi, free private parking and room service. This 4-star hotel offers a shared lounge and a concierge service. The hotel has a fitness centre, year-round outdoor pool and terrace, and guests can enjoy a meal at the restaurant. At the hotel, each room has a city view, room desk, flat-screen TV, a private bathroom, bed linen, and towels. Rooms come with a coffee machine, while selected rooms come with has a balcony with chairs a kitchen with a fridge, a minibar and a stovetop. Guest rooms include a safety deposit box. You can play billiards at this 4-star hotel, and bike hire and car hire are available. Tulum Archeological Site is 3.7 km from Biwa Tulum, while Tulum Bus station is 1 km away. The nearest airport is Cozumel International, 78 km from the accommodation, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Fitness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Breakfast

Property highlights

Top location: Highly rated by recent guests (8.6)

Breakfast info

Breakfast to go

Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
2 single beds
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

Caleb
New Zealand New Zealand
“Good location, only a short walk to the main street. Few cafes and restaurants nearby plus one attached to the hotel. Such lovely staff and we really liked the room”
Rebecca
United Kingdom United Kingdom
“Lovely hotel, friendly staff, clean room with good facilities.”
Jennifer
Canada Canada
“Loved the hotel. Super clean, great staff, and location. Just wish the room was quieter. Made sleeping a bit difficult.”
Sandy
Australia Australia
“Loved our stay at BIWA, the location was perfect and Stephanie and the other staff were very helpful.”
Andrew
New Zealand New Zealand
“Very spacious suite with loads of natural light & spotlessly clean. Loved the location. Lovely pool & rooftop area. It is on a busy road so can be a bit noisy tho that would not stop us staying again. Renting bikes direct from the hotel was very...”
Maria
Canada Canada
“The hotel is in a great location and has a large room, a terrace on the roof, a gym and a pool. It is very close to walk to the Main Street in Tulum or for groceries. We enjoyed our stay.”
Hansjakob
United States United States
“We booked the suite (our room was 201) and it was a spacious, comfortable, and beautifully air-conditioned apartment that proved to be a refuge from the hot temperatures outside.”
Mary
United Kingdom United Kingdom
“Very good value with nice pool and a 3 minute walk to the main strip with loads of shops and restaurants. Rooms spacious and modern with little kitchenette which meant we could make breakfast before our very early pickup for a tour”
Maria
Canada Canada
“The hotel was in a great location in Tulum. We walked from our collective to the hotel. The ADO station is not far either. We could walk into the Main Street in 5 minutes. The room had a coffee maker, a little fridge and a microwave. It was also...”
Dimitris
Germany Germany
“I liked how big was the room and the bed. They quality of the towers, beds, etc. The stuff (specially the female receptionist that worked on 10th, 11th and 12th February noon) was very helpful with my questions about navigate the area. It felt...”

Hotel surroundings

Restaurants

1 restaurant on site
Don Tomás
  • Cuisine
    Mexican • Local
  • Open for
    Breakfast • Brunch • Lunch
  • Ambiance
    Family friendly
  • Dietary options
    Vegetarian

Facilities of Biwa Tulum

Great facilities! Review score, 9.1

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Fitness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Breakfast

House rules

Biwa Tulum takes special requests - add in the next step!
Check-in
From 15:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free
2 years
Cot upon request
Free
Extra bed upon request
MXN 500 per child, per night
3+ years
Extra bed upon request
MXN 500 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Biwa Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.