Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.

Please note that a 50% non-refundable deposit payment is required for group booking (of 10 or more rooms) upon booking confirmation to guarantee your reservation.

Please contact the property directly for more information using details from the Booking Confirmation.

Tourism Tax of RM10 per room per night, imposed by the Federal Government on non-Malaysian nationals or non-permanent residents holding a MyPR card, if applicable, should be settled directly upon check-out and is not included in the above rate.

Peak period policy : A non-refundable deposit equivalent to the room rate for the first night will be charged on your credit card for every room booked within 5 days prior to arrival date. This including: weekends, Malaysian School Holidays, year-end Christmas/New Year season and other peak dates defined by the hotel such as Summer Holidays.

Prevailing taxes may be subject to change by the local government.

Kindly be informed that the hotel will undertake emergency safety rectification work on the kids’ water play flooring from 05-10 October 2025. During this time, the kids’ water play area including the slides will not be available for use. However, the swimming pool will remain open while our Vibe Team keeps you entertained with rockin’ activities at the pool during the day.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.