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Hotel El Refugio

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Putuco s/n (Carretera rural a Cabanaconde), Chivay
—
Great location
—Show on map
Scored 8.6
Rated fabulous
  • a group of buildings on a hill with a mountain at Hotel El Refugio in Chivaya group of buildings on a hill with a mountain at Hotel El Refugio in Chivay
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Property highlights

  • Breakfast
    Superb breakfast
  • Parking
    Free parking, Private parking, On-site parking
  • Views
    Balcony, View, Mountain view, Terrace

Choose dates to see prices

Tue 4 Nov 2025
Wed 5 Nov 2025
Approximate prices in USD for a 1-night stay
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Facilities

  • Free parking
  • Non-smoking rooms
  • Room service
  • Restaurant

Reviews

Scored 8.6
Rated fabulous
Location
Cleanliness
Value for money

Guests who stayed here loved:

Ron
United Kingdom United Kingdom
“The breakfast was very good. We were quite sick after travelling to almost 5,000 metres altitude from Arequipa, the Dr was called out and he was very helpful. A lovely...”
Andrea
United Kingdom United Kingdom
“Wonderful place in the wild. Really enjoyed the hot springs, even though they were not super hot. The dinner we had at the restaurant was very good! Staff was kind and...”
Christoph
Switzerland Switzerland
“Very nice accommodation by the river, very friendly staff.”
Sunil
Australia Australia
“Friendly staff, Nice picturesque location. Hot springs are great.”
Andrea
United Kingdom United Kingdom
“Male concierge greeting us was lovely. And very informative. The sound of the river flowing around the property was amazing. The free use of the hot springs whilst being...”
Sue
Australia Australia
“The property is like a hidden oasis. Right by a river, it’s peaceful and relaxing. The hot pools are lovely and the room was comfortable and quiet. The staff are warm and...”
Sofia
United Kingdom United Kingdom
“Location is stunning. It is by the river, nice and quiet. Beautiful views. Room was big and comfortable. The beds were great. The dinner at the hotel's restaurant and...”
Dave
New Zealand New Zealand
“Beautiful setting and well appointed facilities. Good breakfast and amazing dinner menu. thermal pools were nice but not hot, just warm.”
Stijn
Colombia Colombia
“The location is really beautiful. Just a few minutes with the car from Chivay. The hotel is a good place to relax. We loved the hot springs and pools. We also enjoyed the...”
Brad
Australia Australia
“The location is amazing, inside the canyon, right in front of the river. The staff are very friendly and helpful, the restaurant is excellent with reasonable prices. The...”

Family Room with Balcony

Fits: 4 adults x 4
Beds: 1 large double bed or 2 single beds

377 feet² Ensuite bathroom Hot tub Balcony Bath or shower Mountain view Landmark view River view

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Double Room with Two Double Beds

Fits: 2 adults
Beds: 2 double beds

269 feet² Ensuite bathroom Balcony Bath or shower Free toiletries Mountain view Landmark view River view

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Triple Room

Fits: 3 adults
Beds: 1 single bed , 2 double beds

323 feet² Ensuite bathroom Bath or shower Free toiletries Wardrobe or closet Mountain view Landmark view River view

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Queen Room

Fits: 2 adults
Bed: 1 extra-large double bed

215 feet² Ensuite bathroom Hot tub Bath or shower Free toiletries Mountain view Landmark view River view

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Large Single Room

Fits: 1 adult
Beds: 1 single bed or 2 double beds

269 feet² Ensuite bathroom Balcony Bath or shower Free toiletries Mountain view Landmark view River view

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Food & drink

Find out what food and drink options you could be enjoying at this property

Property questions and answers

Find more information about the property in the questions and answers. If you can't find what you're looking for you can also send your own questions to the property.

Property surroundings

Putuco s/n (Carretera rural a Cabanaconde), Areq 01 Chivay, Peru
—Great location

Property description

Tucked away in the impressive Colca Valley, this rustic-style inn features thermal baths, one of them being covered, the others being opened, all of them, nestled in a majestic landscape with a view of the Colca river and dominants...

  • Check-in
    From 13:00 to 20:00
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    From 05:30 to 11:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    No age restriction
    There is no age requirement for check-in
    Pets
    Pets are not allowed.
    Accepted payment methods
    American ExpressVisaMastercardDiners ClubCash

  • Child policies

    Children of any age are welcome.

    Children 13 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 1 year
    Cot upon request
    		US$8 per child, per night

    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

    There is no capacity for extra beds at this property.

    The maximum number of cots allowed depends on the room you choose. Please check the maximum capacity for the room you selected.

    All cots and extra beds are subject to availability.

  • Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 10%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption

    Foreign business travellers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

    If foreign guests share a room with Peruvian guests, then the extra tax (IVA) must be paid.

    Children up to 7 years old can stay for free with their parents as long as they use existing bedding, no extra bed or breakfast included. Children from 8 to 12 years old can stay with their parents using the existing beds and paying the child rate, which does not include an additional bed, if it includes breakfast. Children 13 years and older are considered adults.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hotel El Refugio in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Guests under the age of 18 can only check in with a parent or official guardian.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

  • If you want to request something specific, you can do that after you choose your rate.

    Once you book, we'll provide details so you can contact the property directly.

  • This property is part of our Preferred Partner Programme. It is committed to providing commendable service and good value. It will pay us a higher commission if you make a booking.
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