H15 Palace, a Luxury Collection Hotel, Krakow

–Excellent location - show map
+72 photos
Scored 9.4
Rated superb

Excellent location!

9.8
  • Garden
  • Pets allowed
  • Swimming pool
  • Free WiFi
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms
  • Safety deposit box
  • Luggage storage

About this property

Elegant Accommodations: H15 Palace, a Luxury Collection Hotel, Krakow offers luxurious rooms with modern amenities. Guests enjoy free WiFi, private check-in and check-out, and a 24-hour front desk. Exceptional Facilities: The hotel features a spa, sauna, fitness centre, indoor swimming pool, and a hot tub. Additional services include beauty treatments, wellness packages, and a steam room. Dining Experience: A modern restaurant serves international and European cuisines for lunch and dinner, complemented by a bar offering cocktails. Breakfast is available as a buffet. Prime Location: Located in Kraków city centre, the hotel is 17 km from John Paul II International Kraków–Balice Airport. Nearby attractions include St. Florian's Gate (6-minute walk) and Main Market Square (4-minute walk).

Couples particularly like the location — they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Indoor swimming pool
  • Parking
  • Free WiFi
  • Spa and wellness centre
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • Bar
Luxury Collection
Hotel chain/brand
Luxury Collection

Property highlights

Situated in the real heart of Kraków, this hotel has an excellent location score of 9.8

Breakfast info

Buffet

Availability

Select dates to see this property's availability and prices

—
Room type
Number of guests
 
1 extra-large double bed
2 single beds
2 single beds
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Luke
United Kingdom United Kingdom
“I never leave reviews ever but had to after this as was first class in every area.”
Lena
Switzerland Switzerland
“A beautiful building in a great location. We had a junior suite (206), it was a huge, very comfortable room with a huge amazing bathroom. The spa was gorgeous, the pool large, great gym, the concierge helped us with an excursion and the staff was...”
Susanne
United Kingdom United Kingdom
“amazing hotel with the best staff you could wish for. They are attentive helpful and kind. Such a nice feeling staying in that hotel close to the town square”
Shakha
United Kingdom United Kingdom
“The interiors of the hotel done up elegantly , the staff , the concierge were amazing , breakfast was of very high quality as was the dinner we had at Artesse restaurant, every where you looked , you could see both the old features of the palace...”
Christian
United Kingdom United Kingdom
“Great location, very professional and friendly staff, the hotel (facilities, room, gym ..etc) are first class,”
Sue
United Kingdom United Kingdom
“Everything! Beds were comfy staff amazing breakfast excellent”
James
United Kingdom United Kingdom
“Everything great, the staff/customer service, especially the concierge, breakfast great, perfect.”
Cheryl
New Zealand New Zealand
“Lovely big rooms and bathrooms. Most have showers over baths and even though I had requested a walk in shower 4 months before it wasn’t available on arrival.”
Jason
United Kingdom United Kingdom
“Beautiful property. Fantastic breakfast. Amazingly friendly staff.”
Neil
United Kingdom United Kingdom
“Location excellent, quality hotel, lovely staff, delicious breakfast, comfy bed , all excellent.”

Hotel surroundings

Restaurants

2 restaurants on site
Bistro The Hours
  • Cuisine
    International
  • Open for
    Lunch • Dinner • Cocktail hour
  • Ambiance
    Modern
Restauracja Artesse by Juanlu Fernández
  • Cuisine
    European
  • Open for
    Dinner

House rules

H15 Palace, a Luxury Collection Hotel, Krakow takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 00:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of 500 zł is required on arrival. That's about US$136. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free
4+ years
Extra bed upon request
150 zł per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercard Cash is not accepted

The fine print

Need-to-know information for guests at this property

Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform H15 Palace, a Luxury Collection Hotel, Krakow in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of 500 zł is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

When staying at the property with children, please note that the property is legally obliged to apply standards for the protection of minors, to determine the identity of the minors and their relationship with the adult with whom they are staying.