Kigali Serena Hotel
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Property highlights
- BreakfastSuperb breakfast
- ParkingFree parking, Private parking, On-site parking, Valet parking
- ViewsBalcony, City view, View, Terrace
- WellnessSpa and wellness centre, Hot tub/Jacuzzi, Massage, Sauna
- Free WiFiInternet services
Facilities
- Outdoor swimming pool
- Free WiFi
- Airport shuttle
- Fitness centre
Reviews
Guests who stayed here loved:
- Sarah
United Kingdom“This hotel was incredible. The best I have stayed in . Everything was perfect” - Bill United Kingdom“Lovely staff and food was great! Room was lovely and clean. Couldn’t ask for a better stage. Spa is great too!”
- Maurice
Uganda“Great location, the variety at breakfast options and amazing customer care from Ms Kevine and all staff at the facility. Very scenic too around the pool area!” - Tekie Uganda“I like the room is beautiful with nice pattern very large space @all design and landscape 💯”
Nonto
Eswatini“the breakfast varieties were excellent catering both for the curious mind wanting to taste local food as well as the international traveler”- Alisha
Kenya“Clean and spacious rooms and bathrooms. Staff were warm and the breakfast was delicious” - Reshly
Tanzania“The place was amazing , beautiful views and the service staff is so nice very friendly and nice” 
Rachel
United States“Highly Recommend! Kind and helpful staff. Clean, quiet, safe rooms. Hotel has many facilitates (spa, hot tub, swimming pool) and a delicious breakfast. I enjoyed walking...”- Rachel United States“Highly recommend! I had a great stay. The rooms are clean, safe, and quiet. Staff is very kind and helpful. The property includes a swimming pool, sauna, hot tub, etc.”
Brigitte
Germany“Amazing Hotel in Kigali, the best I know there. Wonderful Room and very kind People, Breakfast very good.”
Food & drink
Find out what food and drink options you could be enjoying at this property
Property questions and answers
Property surroundings
Property description
Elegant Accommodation: Kigali Serena Hotel in Kigali offers a 5-star experience with spa facilities, a wellness centre, sauna, fitness centre, and a year-round outdoor swimming pool. Guests enjoy free WiFi, a garden, terrace, and...
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Check-inFrom 14:00Guests are required to show a photo identification and credit card upon check-inYou'll need to let the property know in advance what time you'll arrive.Check-outFrom 01:30 to 12:00Cancellation/ prepaymentCancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.No age restrictionThere is no age requirement for check-inPetsPets are not allowed.Accepted payment methods
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Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years Cot upon requestFree 17+ years Extra bed upon requestUS$150 per person, per night Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.
All cots and extra beds are subject to availability.
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Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Kigali Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.
A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.
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If you want to request something specific, you can do that after you choose your rate.
Once you book, we'll provide details so you can contact the property directly.
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This property is part of our Preferred Partner Programme. It is committed to providing commendable service and good value. It will pay us a higher commission if you make a booking.
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