Lake Kivu Serena Hotel
Accessibility links
Property highlights
- BreakfastExceptional breakfast
- ParkingFree parking, Private parking, On-site parking, Accessible
- ViewsBalcony, View, Garden view, Mountain view
- WellnessSpa and wellness centre, Massage, Fitness centre
- Free WiFiInternet services
Beachfront · Private beach
Facilities
- Outdoor swimming pool
- Free WiFi
- Beachfront
- Airport shuttle
Reviews
Guests who stayed here loved:
Walter
Germany“Quality does not tolerate compromises. Kivu Serena is a juwel in Gisenyi. The variety of the breakfast buffet is hardly to be competed. The garden and private acces to lake...”- Frankie
United Kingdom“We had a great stay. Hotel staff were amazing and really helpful. The location is great and on the beach and beautiful. We partially enjoyed the breakfast. Would stay again.,” 
So
France“Nice private beach and swimming pool The restaurant is good and the people working here are kind The room is big with a balcony, and the bedding is comfortable Nice place...”- Dotun
Nigeria“The environment, the staff , the pool and the food they are all top notch .” 
Ej Nigeria“EVERYTHING. The Chef.. she fed us fat.. 😍😘 The masseuse 🤩 The Front Desk especially Laurent. 👏🏽🫶🙌🏽 It was worth every last dollar. Exceptional place.”
Chansa
Zambia“It has a beautiful ambience and a nice view of the lake ..the greens are lovely”
Neo
South Africa“The service was very good. Staff are really friendly and willing to assist. Room has great amenities and is clean. The food was good. Overall, I had a really good stay and...”
Miss United Kingdom“- The staff are absolutely incredible! - Location is great”- Declan United Kingdom“Liked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly”
Nurveen
Mauritius“superb welcome by the staff, got upgraded to the beachfront suite. Staff are very attentive to details, from the reception to the restaurant and of course the amazing view...”
Food & drink
Find out what food and drink options you could be enjoying at this property
Property questions and answers
Property surroundings
Property description
Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a...
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Check-inFrom 14:00 to 23:30Guests are required to show a photo identification and credit card upon check-inYou'll need to let the property know in advance what time you'll arrive.Check-outFrom 02:00 to 11:30Cancellation/ prepaymentCancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.No age restrictionThere is no age requirement for check-inPetsPets are not allowed.Accepted payment methods
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Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 3 years Cot upon requestFree 17+ years Extra bed upon requestUS$150 per person, per night Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.
All cots and extra beds are subject to availability.
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Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Lake Kivu Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
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If you want to request something specific, you can do that after you choose your rate.
Once you book, we'll provide details so you can contact the property directly.
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This property is part of our Preferred Partner Programme. It is committed to providing commendable service and good value. It will pay us a higher commission if you make a booking.
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