The food was excellent, really surprisingly good. Much better than an Aloft in the US. The staff service and attitude was superb throughout. In particular a shout out to Bryan in the bar/restaurant, who was excellent. Rooms, beds and sheets very comfortable.
The people were exceptional (namely, Leonardo, Mariel, Luis, Leti [or Leticia], Jaciel & Andrés for Marriott, plus Carlos with MTS) & even 2 of the above remebered my husband's name to greet him on a couple occasions (he is a Strategic Mgt consultant, so he knew the value of that as a guest -- & to Marriott -- plus appreciated the humanizing gesture, as he made a point to remember all of their names & greet them w/it every time we crossed paths).
Aloft has got the rooftop pool vibe cornered. Chose this hotel because I'm training for a race and the gym was REALLY well equipped. Great cardio/good quality machines and a light airy space. Also a downstairs pool big enough for laps. Cute outside garden and lovely view across the jungle to the strip of sea in the distance.
This property represent the real Tulum. If you’re looking for a commercial hotel this is not for you. This place is magical. Tulum was a place years ago where you would go to appreciate the magic it has to offer. Yes, there are new hotels that are as tacky as ones you can find in a bad beach club in Miami. If you’re looking for kind, beautiful service and an almost fairytale sense of being I highly recommend.
A Member of Design Hotels I thought this sounds perfect. I was very disappointed. It feels more like an old AirBnB. Good points - The staff was friendly - The location was nice too (small street)
Friendly, attentive staff! Very clean! Enjoyable! Best of both worlds! You get to either enjoy a beach day in its entirety or a more private, laid back calmness with surrounding nature attributes. Awesome animal sightings around the property on the daily, we got ti see Coatís, Spider Monkeys and some other wild life! The food was 10/10 at every restaurant we experienced at the property. We loved our stay !
it’s brand new so it was very clean and the aloft brand is general is always very cute decor with a modern youthful vibe. it’s also super close to everything but not so close that the noise from 5th keeps you up at night. the rooftop pool is also very nice with well priced drinks at the bar.