Ryokans in Karuizawa

the dinner was superb; all the staffs were very helpful eventhough not all of them can speak English breakfast was excellent room was very clean, eventhough I am not used to sleep on a futon bed the soba tea and the snack in the room were very nice the onsen was nice

Great dinner and breakfast, and extremely fairly priced! Kind, attentive staff, and nice little onsen to relax at the end of the day. The futons were also very very comfortable

Fantastic indoor onsen included in the ryokan. The whole atmosphere of the ryokan is fantastic, with a mini aquarium near the stairs, a stunning garden in the hallways leading to the onsen.

We spent two nights in Hotel Tsuruya and we had very pleasant time, especially my 4.5 year old boy. The staffs were very warm and helpful. The room and onsen place were tidy and clean. My boy loves futon and the Japanese breakfast especially the rice and miso soup. Although this hotel is not that close to the train station, we had fabulous walking time, stomping on the snows and chasing around before and after dinner.

I'm a regular with booking.com for 10+ years n true onsens hopper and I must expressed this is 1 of those bad ryokans we have ever experienced!! Traditional old we can expect but toilet was dirty n service was zero.. food was bad unlike a real ryokan we were served western food for both nights! They still used kerosene as heater n whole ryokan was smelling of kerosene!! Utterly DISAPPOINTED n for the price we paid....it was really NOT WORTH IT AT ALL..